FAQ — နာဂပုရသာသနာ

Registration

How do monasteries register?

Open the home page and choose Register monastery. Complete the form with your institution’s details. An administrator usually reviews new accounts before login is enabled; you will be notified when your monastery is approved.

How do Sangha candidates register?

Choose Register Sangha on the home page, select the monastery you belong to, and submit the requested information. Your coordinator or monastery portal may need to confirm eligibility before you can sit examinations.

How long does approval take?

Timing depends on your examination office. In busy seasons it may take several working days. If you have an urgent sitting date, mention it when you contact the secretariat.

I chose the wrong monastery—what should I do?

Do not create duplicate accounts. Contact your monastery coordinator or the examination office through the Contact page so your record can be corrected by an administrator.

Examinations

Where is the schedule?

Use the main menu: Examinations → Examination Schedule. Active examinations from the database appear there with dates and venues where they have been entered. Coordinators should always confirm the final hall with candidates.

When are results published?

Subject marks are moderated in the admin panel. Sangha members typically review their own results in the Sangha portal after release. Public pass lists, if used, appear only when administrators choose to publish them.

What should I bring on examination day?

Follow the instructions issued for your sitting. Usually you will need identification and any admission slip or registration confirmation your monastery provides. Arrive in good time; invigilators may refuse entry if rules are not met.

The venue or date changed—where is the update?

Official changes should be reflected on the Examination Schedule once administrators update the record. Your monastery coordinator is the first point of contact for last-minute hall arrangements.

Accounts & portals

I forgot my password—how do I reset it?

Use the login page for your account type (monastery or Sangha) and follow the password recovery or reset flow if your deployment enables it. If you are locked out, contact the examination office—only authorised staff should reset credentials on your behalf.

Who can see my examination scores?

Typically, Sangha candidates see their own subject marks in the Sangha portal. Monastery coordinators may see lists for their institution where the system allows. Administrative staff use the admin panel for moderation and records. Exact roles depend on how your organisation configures access.

What is the Monastery Portal for?

Approved monasteries use it to manage Sangha registrations, view examination-related lists, and exchange messages with administrators where messaging is enabled. It is separate from the public website.

Technical

Light or dark theme not updating?

The header control should switch appearance immediately. Your preference is stored in the browser for the next visit. If nothing changes, check that cookies are allowed for this site, try another browser, or disable extensions that block local storage.

The page looks broken or outdated.

Perform a hard refresh (most browsers: Ctrl+Shift+R or Cmd+Shift+R). If assets were recently deployed, wait a minute and try again. Persistent issues may be due to a corporate proxy caching old files.

Can I use a phone or tablet?

The public site and portals are responsive. For long forms and document uploads, a desktop browser is more reliable. Ensure you have a stable connection before submitting registrations.

Data & privacy

What personal data does the platform store?

At minimum, registration and examination workflows need identity details, monastery links, and examination outcomes. Technical logs may include IP addresses and session data. See the Privacy Policy for a structured description and replace demo wording with your organisation’s official text.

Who do I contact about privacy?

Use the Contact page and mark your message as a privacy or data request. Your examination office should publish the correct address and process for formal rights requests.